Renting a home comes with responsibilities for both tenants and landlords, but not every landlord takes their duties seriously. When something in a rental property needs repairs, tenants have the right to live in a safe and well-maintained home.
If a landlord refuses to handle repairs, tenants don’t have to deal with unsafe conditions on their own. Knowing legal protections can help renters understand what steps to take and how to demand proper repairs.

Landlords must keep rental homes safe and habitable
Landlords have a legal responsibility to keep rental homes in a condition that is safe and suitable to live in. If a home has major issues, like faulty wiring, damp, or plumbing leaks, landlords must fix these problems to keep the space habitable. When repairs are delayed for too long, tenants may experience unsafe conditions that could affect their health or daily life.
If a tenant notifies a landlord about a serious repair, the landlord is expected to respond and fix the issue within a reasonable timeframe. Minor issues, like a dripping tap, may not be urgent, but problems that make a home unsafe should be handled quickly. If a landlord ignores repair requests, tenants have legal options to protect themselves.
Keep records of all repair requests
One of the most important things renters can do is keep a record of all communication about repair requests. If a tenant contacts a landlord by phone, it helps to follow up with an email or written letter explaining the issue. Having proof of when a request was made can be useful if a landlord later claims they didn’t know about the problem.
Taking photos of damage, leaks, or broken appliances also helps document the condition of the home. If a landlord continues to ignore requests, keeping detailed records can help tenants prove that they made reasonable efforts to have the repairs completed. In serious cases, written records may be needed in legal proceedings.
When to get legal help for ignored repairs
If a landlord refuses to fix major problems, tenants may need legal assistance to get the issue resolved. A company like Legal HD can help renters understand their rights and take legal action if a landlord is violating rental laws. Some laws allow tenants to withhold rent, hire a professional to fix the issue, or end a tenancy agreement without penalties if a landlord fails to maintain a safe home.
Renters should research local tenant protection laws to understand their rights and responsibilities. Some areas have government agencies or tenant rights organisations that can help renters deal with uncooperative landlords. Knowing what steps to take before seeking legal help can save tenants time, money, and unnecessary stress.
Tenants don’t have to live with a broken, unsafe, or poorly maintained rental property just because a landlord refuses to take action. Keeping records, understanding tenant rights, and seeking legal advice when necessary can help renters deal with unresponsive landlords. When tenants know their legal protections, they can take the right steps to ensure their home is safe and properly maintained.
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